Ziyaarah (“we”) is made by www.sharjeelanjum.com. This policy explains what the Ziyaarah app and agent portal collect and why. This is a working draft and should be reviewed by a legal adviser before launch.
What the app collects
- Account: when you register we create a Ziyaarah account with a unique Pilgrim ID (for example ZP-7KP4QX). We collect your email address (to sign in, confirm it’s yours with a code, and reset a forgotten password), an optional phone number, your country and a password, which we store only as a secure hash.
- Profile: your full name as in your passport, a photo or selfie and your passport number. They are sent securely to our server so that your travel agent (if you entered an Agent ID), your family group or our support team can help you. The photo is only shown on your profile and pilgrim card; we don’t use it for face recognition.
- Agent ID (optional): links your account to a travel agency that uses Ziyaarah.
- Location: used on your phone to show distances, the Qibla and directions. It is only sent to us if you turn on “Share my location”, or when you send an alert such as “I’m lost — track me” or “I need help”, which includes your position. If you allow it, sharing continues while the app is closed (Android shows a notification while it does). You can turn sharing off at any time.
- Notifications: if you allow notifications, we store a push token for your phone so we can alert you when a family or group member reaches the hotel, is lost or needs help, or adds you to a family.
- Private GPS trail: stays on your phone and is never uploaded.
Who can see your data
Your profile and shared locations are visible to the travel agent whose Agent ID you entered, while that agent has an active package, and to authorised Ziyaarah administrators. Passport numbers are encrypted in our database and shown masked unless deliberately revealed.
Family groups
You can create a family group of up to five people. Members add each other with the Pilgrim ID shown on each person’s pilgrim card, and the person added is notified straight away. Family members see each other’s name, photo, phone number, hotel and alerts, and the location of members who have turned on “Share my location”. Your passport number and email are never shown to your family. You can leave a family at any time, and its creator can remove members.
How long we keep it
Shared location history and family and group alerts are deleted automatically after 30 days. Your account is kept until you delete it — in the app under More → Delete account, or on our account deletion page — which immediately removes your profile, photo, location history, family membership and signed-in phones from our server.
Agents
Agents provide company and contact details to register, and payment information is processed by JazzCash, Easypaisa or your bank. We store payment references and uploaded transfer receipts to activate packages.
Contact
Questions or requests: support@ziyaarah.com.